Orient Split AC Inverter 1.5 Ton Ultron (King E-Comfort)

Dear Japan Electronics Management,

I am writing to express my deep disappointment and request your urgent help regarding my recent purchase of an Orient Ultron air conditioner from your store.

This is the first time in my life, at the age of 25, that I have bought an AC. Until now, my family has never had an air conditioner in our home. My father, who is 68 years old, works night shifts as a security guard. My mother is 58 and a hepatitis C patient. During extreme heat, her health condition becomes very serious. That is why I have been saving money for over a year to buy an AC — mainly for her comfort and health.

Before visiting your store, I was advised by someone to consider **Midea** or **Gree** ACs because I live at the back of **Nallah Lai**, where there is constant exposure to wastewater, humidity, and pollution. I was told these brands are more durable and suitable for such environments.

However, when I visited *Japan Electronics*, I explained my situation in detail to your salesperson. Despite this, I was strongly convinced by your sales team to purchase the *Orient Ultron AC*, which they claimed was the best option and economical.

Now that it is installed, I am extremely disappointed. The cooling is not satisfactory, and it does not seem economical either. It has only been 3 days since installation, and I already regret this decision.

I respectfully request that you please consider replacing this unit with either a *Midea* or *Gree* model, which are better suited to my environment and needs. Your team has told me that replacement is not possible, but I am requesting upper management to kindly consider my situation as a *special case*.

This AC was bought with great effort and care. If you can help me in any way, I will be very grateful.

Thank you for your time and understanding.