Masha ALLAH Good choice And Best Products
I purchased a Beetro Room Air Cooler Elite Evaporative ZT-7C from Japan Electronics on 3 June 2026. Unfortunately, the unit stopped working within approximately one hour of use. I switched it on at around 11:00 PM, and by midnight it had completely stopped functioning.
I immediately recorded videos of the issue and shared them with the relevant sales representative. However, I did not receive a response until approximately 12–14 hours later, and even then, no clear guidance or solution was provided.
On 4 June 2026, after office hours, I personally visited the Japan Electronics Murree Road Branch and met with Branch Manager Mr. Talha. He assured me that a complaint would be registered and that a technician would visit my residence by Friday after 2:00 PM. I waited until 8:00 PM, but no technician arrived, nor did I receive any update regarding the delay.
On 5 June 2026 at approximately 11:00 AM, I contacted the complaint center again and spoke with Mr. Usman, who fortunately arranged a technician's visit. The technical team inspected the unit, identified the fault, and escalated the matter to the Service Head, Mr. Danish.
Despite reporting the issue within one hour of purchase and repeatedly following up through multiple channels, my complaint remains unresolved. The unit is currently packed and lying unused in my home, causing significant inconvenience and disappointment.
I request a written explanation for the delay in handling this matter and ask that Japan Electronics either:
Provide a full refund of the purchase amount, or
Replace the defective unit with a brand-new Beetro Room Air Cooler Elite Evaporative ZT-7C immediately.
As a customer, I expected a much higher standard of after-sales service, especially when a product fails immediately after purchase. The lack of timely communication and resolution has left me extremely dissatisfied with my experience at Japan Electronics.
I look forward to your prompt response and an immediate resolution of this matter.
Sincerely,
Jibran Stephen
I brought online Hair iOT 538 Refrigerator through Ms. Anosha sales team lead. She is professionally very sound. Her way of marketing is very impressive. I appreciate her work and conduct strongly. Well done Ms. Anosha. Keep it up
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After sale Japan Electronics is not responsible for anything. So their products are not reliable.
Be aware
Very Very satisfied with the products of this company products
How many volts does it consume
I highly suggest you guys to not order from here if you want to experience unnecessary delays and then pathetic customer support
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Where nice and cooperative peoples and i received my air condition at same time which they told me and ac unit is also a nice one and i am happy with them also recommended
I have got it delivered the next day of my purchase, Ms Sher bano has been instrumental in this purchase and customer care by her has been excellent. I'll get it installed by them too next week.
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Best ac and thanks moiz bhai japan electronics pwd
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Best experience and best website for all kinds of electronic products,
Want to Purchase!