Refund policy

At Japan Electronics, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we offer an exchange policy under the following conditions:

Exchange Policy

  • No Cash Refunds.
  • An original Invoice is required for Product Exchange.
  • Products should be exchanged in the state it was sold. It should have the complete original packing and the entire contents of the package.
  • Products used would not be exchanged.
  • Exchange is only possible from the same category.
  • After 14 days, 15% of the amount will be deducted.
  • In case of a size issue, customers may exchange their HOB and HOOD without deduction for 2 months.
  • No exchange is possible after 2 months.
  • Items on promotion cannot be exchanged.
  • Items purchased at the invoice price, which go later on promotion, will be exchanged at current prices.

Note: The company has complete authority to change the above policies at any time.


How to Start an Exchange

To begin your exchange request, please contact us at:

📞 Phone: 0304-1111984
🏪 Visit: Your nearest Japan Electronics branch

Once your request is approved, we will guide you with a return shipping label and instructions on where and how to send your product.

⚠️ Note: Items returned to us without prior communication will not be accepted.

You can always contact us for any question at 03041111984.